FAQ
FAQ – Frequently Asked Questions
Welcome to our FAQ section! Here, you will find answers to the most common questions from our customers.
1. What are the delivery times?
Orders are delivered within 3 to 7 business days. Delivery times may vary depending on the carrier and your location.
2. What are the shipping costs?
We offer free and secure shipping on all orders.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package in real time.
4. What payment methods do you accept?
We accept payments via:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Other payment options available on our website
All payments are 100% secure.
5. Can I modify or cancel my order after confirmation?
Once your order is confirmed, it cannot be modified or canceled, except in special cases at our discretion. Please contact our customer service as soon as possible if you need to make a request.
6. How can I return a product?
You have 14 days after receiving your order to return an item. It must be new, unused, and in its original packaging. Return shipping costs are the customer's responsibility, except in the case of a defective product.
7. When will I receive my refund after returning an item?
Once we receive and inspect your return, we will process your refund within 7 business days using the same payment method used for the purchase.
8. What should I do if my product arrives damaged?
If you receive a damaged product, please contact us immediately at Contact@rehobaura.com. with photos of the product and packaging. We will resolve the issue quickly.
9. How can I contact customer service?
Our customer service is available 7 days a week via email at Contact@rehobaura.com. We aim to respond within 24 hours.
10. Do you offer discounts or promo codes?
Yes! We regularly offer special deals and promo codes. Subscribe to our newsletter to stay updated.
11. Do you ship internationally?
Currently, we ship only to selected countries. Please check the available destinations at checkout.
12. How can I be sure of the quality of your products?
We carefully select our products and work with trusted suppliers. Every item is inspected before shipping.
13. What are the benefits of creating an account on your website?
Creating an account allows you to:
- Track your orders more easily
- Save your details for faster checkout
- Receive exclusive offers
14. Are my personal details protected?
Yes, we respect your privacy and handle your data in accordance with our Privacy Policy. Your information is never shared with third parties without your consent.
15. How can I leave a review on a product?
After your purchase, you will receive an email inviting you to leave a review about your experience and the product. Your feedback helps us improve our service!
Do you have another question? Contact us at Contact@rehobaura.com.. We’ll be happy to assist you! 😊